Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Items are normally shipped UPS Ground within 24 hours. Shipments are F.O.B. Comptche, CA. They become the responsibility of the customer when the carrier accepts the goods. Inspect the shipment upon arrival and report any damages or shortages directly to the carrier. Although we do our best to meet the delivery dates supplied by our representatives, they do not constitute a guarantee. For estimated delivery time to your location, please inquire when ordering. At your request, we can ship Next Day (not guaranteed from our location), Second Day or 3-Day UPS delivery.
- Privacy & Security
- We are careful to protect your information and do not share it with other companies, organizations, or individuals. Please see our Privacy Policy for details.
- Returns & Replacements
- No return authorization is needed. Please ship unused goods in the original packaging and enclose a copy of the invoice. Refund is subject to the condition of the goods, shipping and handling charges. Special orders are not returnable.
- Ordering
- Call or fax toll-free, 8am–4:30pm, Monday through Friday, Pacific Time.
Phone: 1-800-233-0521
Fax: 1-800-809-7553
Website: www.wellsdental.com
Mail: Wells Dental, Inc.
PO Box 106
Comptche, CA 95427-0106
USA - Payment, Pricing & Promotions
- Payment terms are NET 30 days from date of invoice, on approved credit. A late fee of 1.5% per month (18% annual rate) will be charged for overdue invoices. We accept MasterCard, Visa, American Express and Discover for advance and C.O.D. orders.
We reserve the right to change prices, impose purchase restrictions and to make product or engineering changes at any time without prior notification.
As a wholesale equipment provider, we do not offer promotions out of respect for the retailers who sell our products. - Warranties
- Beginning at the date of purchase, Wells equipment is warranted for the indicated periods and subject to the following conditions: Limited, 1-Year Pro-Rated* • New and rebuilt Wells Handpieces • Foot Controls • Super Quick Chucks • High Speed Spindles 1 Year • New Engine Unit motors 5 Years • New Whisper Arms All warranties and guarantees are void if the equipment has been oiled or subjected to tampering or abuse. Charges for services by others will not reimbursed unless previously authorized in writing. • Prorated, for terms of all Wells warranties, means: After 30 days from the date of purchase, one twelfth of the current rebuilt price will be charged per month of use up to a maximum of twelve months, plus shipping.
- Technical Assistance
- If you want information about our products or need help to install or service your equipment, please call us. One of our experienced technicians will give you courteous, professional advice.
- Factory Repair Service
- Since 1936, Wells Dental’s multifaceted factory service program has substantially saved our cutomers money while restoring the quality of their Wells products. For more information on Wells repair service, see our Repair Service page.
- Equipment Exchange
- If you cannot be without your equipment for the one or two days it takes us to repair your item our exchange service is available. We can send you a rebuilt item with the understanding that you will return your old item to us. Enclosed with the packing list on the top of the box you will find a UPS prepaid RS (return service) label. Simply enclose your old equipment in the same box and affix the prepaid return label. You can give the package to any UPS driver and the package will be returned to us. The equipment exchanged will be invoiced at full retail price which serves as a deposit. Upon receipt of your old item, appropriate credit will be issued for the difference between the retail price and the exchange price. No credit will be issued for exchanges not returned within 30 days of invoice date.
- Viewing Orders
- You can view past orders made online in your account at www.wellsdental.com.
- Updating Account Information
- You may update your account with the “My Account” link at the top right corner of the home page of www.wellsdental.com.